Processing Times:
The current processing times are between 2 to 3 business days (most times are same day shipping). Saturdays and Sundays are time spent with our family so our offices are closed, however, you can still contact us via email for any questions regarding your order and I will try to respond as soon as we can. For Sales event and/or Christmas season, please expect shipping delays. It is advised that you purchase early to avoid shipping delays. We will announce the processing time when this happens.
If personalization is added (with approval) there is an additional 5-7 day delay to accommodate request. Shipping for regular items usually ships between 2 to 3 days.
Due to new tariff regulations. We are only able to ship to the US at this time.
Shipping Delays /Lost Packages:
With a few exceptions, once the package has been handed to USPS, Mirabueno Craft is not responsible for lost or delayed packages. I will try and work with you to track your packages, however, to file or escalate claims, please contact USPS. Please do contact me as well.
RETURNS AND EXCHANGES: All Sales are final, but there are some cases in which I am willing to make an exception. If there is a problem with your order, please email us.
DEFECTIVE/DAMAGED ITEMS: Inspect your items as soon as you received your package. You have 10 days from receipt to notify us about the flaw. Mirabueno Craft is not responsible for damages done to the items that was incurred by the customer. Please read the Care instructions included in your items to avoid damages.
UNDELIVERABLE SHIPMENTS: Orders that has been returned back to us is sometimes hard to track due to the volume of packages that comes and goes to our office. Also, USPS sometimes does not notify us with returns so please make sure to check your tracking and inform us if you have not received your packages.
It is the buyers responsibility to make sure that your address is correct. We have no access to your accounts so changes to your addresses needs to be updated in the website. With that said, the buyer needs to pay for shipping back to the buyer.
SMALL BUSINESS VIP PROGRAM: (Bulk/Wholesale Pricing)
Our SSVIP program is under construction but you can still apply for an account. We will email those applications as soon as we get this program rolling.
PRODUCT TESTERS/BLOGGERS/YOUTUBE REVIEWERS:
If you would like to use our items for your review, or to use in your blog, or vlog such video promos, please message or email Dhee to get your discount codes. You can receive up to 30% discount on any items that you will be promoting (exceptions may apply).
